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Delivery + Returns

DELIVERY IN AUSTRALIA

Delivery costs will be calculated according to the weight of your parcel and the destination for delivery, as per our courier charges. Delivery within Australia usually takes approximately 2-3 working days. We endeavour to dispatch products within 2 working days. 

INTERNATIONAL DELIVERY

We can ship to most countries in Europe and around the world. This includes the USA, Canada, UAE, Asia, and New Zealand. 

Please be aware that international delivery may take longer. We will always keep you fully informed of estimated times of delivery with a tracking number also available.

If you wish to purchase a product and have any queries as to delivery to your location, please contact us at hello@tulasii.com and we will do all we can to help.

CUSTOMS & DUTIES

Please note, additional customs charges, duties or fees may be added when your order reaches its destination. These are out of our control and we are not to be held responsible for paying them. Tulasii is not responsible for any delays should the package be detained in customs for any reason. 

We supply you with a tracking number so that you can monitor the delivery of your order yourself. Unfortunately, we cannot redirect orders on your behalf and therefore, in the event that you need to alter the delivery address after your order has been dispatched, we ask that you rearrange delivery with the service provider using the contact details provided with your tracking number as soon as possible.

*Please note, if you haven't rescheduled the delivery within the holding period time, they may return the item to the sender once the holding period has expired. In that case, we are more than happy to resend the items again (at no extra charge to you) on the condition that you are available to receive them. If delivery fails again and they are returned to us, we are not obliged to resend the items more than once or offer a refund. 

RETURNS/REFUNDS

We want you to love your purchase (and we are sure that you will!). However, in the event that you are not satisfied for any reason, Tulasii will refund any item providing the goods are returned in the original saleable condition within 14 days of receipt. You are responsible for the return of the goods and therefore we recommend that you return items by using a signed for postal service. 

Note: New and unused means that there are no marks on the item. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to the purchaser. Tulasii will refund your return shipping cost (but not the cost of the item itself) if the item has been incorrectly sent or defective.

EXCHANGES

Please note if you see something else you like on our website in a similar design or colour at the same price, we will be happy to exchange this if the stock is available. If the stock is not available we will refund you. Sale items cannot be exchanged.

FAULTY GOODS

In the event you receive a product that is faulty, please email us within 48 hours of receiving the product and we will make every effort to resolve the problem. Faulty goods can only be returned/refunded/exchanged within 30 days from the date of purchase.

If you have any questions please email us at hello@tulasii.com